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How 999ba Handles Your Personal Data

When you open an account with us, we collect certain personal details to keep your wallet and account secure — including data tied to bKash, Nagad, and Rocket transactions.

Account data protectedbKash, Nagad, Rocket payment data handled securelyYour rights clearly statedContact us to request changes
999ba How 999ba Handles Your Personal Data
HOW WE PROTECT DATA

Data Handling, Cookies and Account Security

We apply standard encryption across your account session and payment flows. Your bKash, Nagad, or Rocket wallet numbers are never stored in plain text on our servers. Cookies on the 999ba platform serve session management and basic analytics — you can adjust cookie preferences through your browser settings at any time without losing your account access.

Session Encryption

Your login session and any payment confirmation involving bKash, Nagad, or Rocket is encrypted end-to-end. We do not log raw wallet credentials on our side.

Cookie Controls

We use cookies to maintain your logged-in state and measure basic page performance. Browser-level controls let you limit or clear these at any time without affecting your account balance.

Data Retention Policy

Account and transaction records are kept for as long as required by applicable rules in your eligible region. When retention periods expire, data is deleted or anonymised.

Third-Party Access

Only payment processors handling your bKash, Nagad, or Rocket transfers receive relevant transaction data. We do not share your personal details with advertisers or data brokers.

PRIVACY CONTACT PATHS

Reach Us About Your Privacy Concerns

If you have a question about how your data is stored, want to correct something on your account, or need to understand how a bKash or Nagad transaction was recorded, our support team handles privacy queries directly. Use the channels below to get in touch — include your registered account email or mobile number so we can locate your record quickly.

Live Chat Start a chat from the account dashboard. Describe your data query and include your registered mobile number for faster account lookup.
Email Support Send your privacy request by email. State clearly whether you want to access, correct, or delete your account data, and we will respond in writing.
Account Help Centre Log in and visit the Help section for self-service options around account details, linked wallet numbers, and data preferences.

Common Questions About Your Data at 999ba

These are the questions we hear most often about how your account data is managed, what gets shared with payment services, and how to request changes. If your question is not here, contact support directly.

We collect your name, contact details, and the mobile wallet number you link for bKash, Nagad, or Rocket payments. Device and session data is also collected automatically for security purposes.

Your wallet number is shared only with the payment processor completing your transaction — bKash, Nagad, or Rocket as applicable. It is not passed to advertisers or any unrelated third party.

Yes. Contact our support team by email or live chat, include your registered account details, and we will provide a data summary. This right depends on your local law and eligible region.

Send a deletion request via email support or live chat. We will assess your request against applicable retention rules for your region and confirm what can be removed and what must be kept by law.

Retention periods follow the rules that apply in your eligible region. Payment records connected to bKash, Nagad, or Rocket transactions are kept for as long as legally required, then deleted or anonymised.

Reach out via live chat or email with details of your concern. We will investigate and respond in writing. Where local law grants you the right to escalate to a data authority, that path remains open to you.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.